We are seeing sales pick up big time at our KMart (the latest sales and offers are actually doing their job,) but we are completely understaffed to take full advantage of it.
Half of the time we only have one cashier, and the line easily turns into an hour wait. This makes me so angry, because here we have a perfect opportunity to actually get some of our shoppers back and actually have a chance to stay open, and it is getting squandered with too few hours assigned per shift! How many people will return after having to wait for over an hour to pay for their stuff?
Can somebody explain to me please what's the point of having sales to attract people and then create a situation in the store that'll make sure they never return?