I wd like him to be a cashier and get a credit app for each and every customer
( wonder how he would do)
14 replies (most recent on top)
@2tqs LOL. That might actually be the best thing that could happen for Sears at this point, since he holds so much of Sears' debts himself...
Any public place is a difficult place to work these days.....store, restaurant, hotel, hospital etc etc. People don't have manners anymore, so yes you find dirty bathrooms and just in general nonsense. Perhaps we need to do a better job in our schools of teaching kids when they are little how to behave as they get older.
In addition to all the suggestions here, I want him to deal with the irate customers that require an in store call to the Filipino call center. As the customer is getting more & more justifiably angry, I want to hear over the speaker phone, "We will send you an email in 72 hours" as the answer to whatever question he is asking.
I also want him to try to enforce the 30 day return policy, deal with frozen registers and customers trying to get their appliance order right. And push the SYW, not even credit because someone else mentioned that already on customers who do not want to give their info.
All the while hearing non-stop "This is why Sears is closing."
I'm a lead so I do everything. Name it and I do it, whether it's my department (Softlines) or not. One minute I'm RAD/RANning like crazy, the next I'm cleaning s--t on the floor in a bathroom cause some crazy homeless person wanted to leave his mark, literally, all over the walls and floor. Oh, surprise unannounced interviews! But not 'til I walk past appliances and see no sales associate helping the customers, er, "members" browsing around and waiting for help. But now, Code 2's and Code 4's are being announced back to back at the CAC! And then the backroom is having trouble finding a web order, so I gotta help them. Then I see carts after carts of freight that are piled up in the back, waiting to be put away. Crap, I can't! I gotta go sit for an hour in the office and listen to the DM's yap about the same old things. Then, for the love of God, I gotta relieve a cashier for her lunch, and then after that, I gotta cover hardware and backroom's lunches too, but not before I get interrupted by an irate customer--excuse me, member about the fouled-up delivery of her washer and dryer. Just as I turn around to go to lunch as I am two minutes before my fifth hour, I have to referee yet another bickering session between a permanent associate and a seasonal who doesn't want to work. Then I realized that I missed getting "numbers", again, and now the DM is going to chew me out, again, for not dropping what I need to do in order to get these damned numbers every blessed hour.
As far as I'm concerned, Eddie can have it all. He'd probably end up like one of my seaonals, crying in frustration and storming out because it is "too much".
I would have him trade places with my co worker that died last year.
Tell you what... He can come in at 7am on a Sunday, get all my signs done (on a regular day sans Holiday Blowout) for the 2/3rds of the second floor I cover, or occasionally the whole floor, THEN he can go push freight and figure out where the heck to even PUT all this mass amount of product they want on the floor, but is so much surplus that there is no room for it, and plenty will require time and energy to rearrange everything and fight to find fixtures just to try to get it done. ;) And as need be he can periodically kill himself over running up and down the escalator for price checks and whatnot at the register downstairs. (On top of all the other duties of course, including getting constantly stopped in the middle of everything else to help customers, including a handful who all want assistance at the same time.) And no, you can't have help, you have to man that whole floor alone, while even managers rarely bother to make an appearance upstairs.
I worked in a Sears store about 20 years ago now, and even back then with a cleaning crew we were expected to check the bathrooms and clean them up as needed. I don't think that is anything new.
Sales support sidelines is where I would put him. Let him ring up, straighten up when people throw stuff everywhere, then put out stock while giving a "WOW" experience. Then have customers get mad because they can't use their points on any and everything and then hear them say that's why you're closing. Or, better yet, watch certain people get away with doing nothing while other are busting there tails. Then maybe or maybe not, he will understand what we go through on a daily basis.
Definitely a position where he had a PA metric.
@udu your store doesn’t have a cleaning crew?
I always heard that the ASM are the ones to do Hazmat detail not the associates
I feel for you 😩
I'd put him on bathroom cleaning duty. People p--p on the floor in bathrooms also smear bm on the wall and associates are expected to clean it up with out personal protection masks and gowns with the cheap cleaning supplies that we have in our store. He also could clean up the fitting rooms. People leave their nasty old p--p stained underwear and dirty bras in there and steal new ones. Once in our kmart store a customer p--ped in a new purse and an associate put her hand in it to look for stolen merchandise. Gross. And while eddies at it he could spray the black mold down with bleach in our store and take down the moldy ceilings tiles covered in it. He than could replace a few cracked tiles in the asbestos flooring from the 70s like our qmts do without any abatement of it. Just beathe it in eddie no worries its not hazadous. After he is done with this he could be put on a register with one lane open for 10 customers and deal with it crashing after every third transaction d/t his baby syw. His lack of capital improvements in the stores sure have saved the company. He must be proud.
He would be better at cleaning toilets 🚽 because he’s full of it.
Running a register at Kmart that is 17years old that crashes constantly. And using an RMU that barely functions. While having customers yell at you about why your out of stock about crap.
In addition to handling long lines.
I'd love to see him in appliances trying to sell PAs