Seems a lot of sales folks have forgotten why they are there...to serve the customer!. Not just slam items the customers don't need. Its the climate of VZ that puts the focus on Sell...Sell...Sell. Obviously the management doesn't have a clue either. In the meantime the competition will lure the VZ customer base away one at a time.
Can't agree more with this. We are continuously alienating customers by trying to sell them what they don't need instead of focusing on what they truly came for. I understand sales are important, but what happens when you don't have customers to sell stuff to? We need to find middle ground before we lose majority of our customers to competition.