I worked for VZW for many years and have been away for several.
They purposely staff their stores with low numbers, constantly rework com systems in company’s favor to ensure you work harder and make less money. They don't offer many promos because they think their network is reason enough for people to switch.
They also staffed stores with people who could only manage never lead. Anyone can be a manager but few can be a leader and VZW never understood that. Glad i left when i did as it only got worse especially getting rid of customer service reps and more micro managing from “managers”.
I’m in a much better sales environment nowadays. No quotas, no constant revolving com system, better hours, better work life balance and actual managers who know how to lead a team and help their employees. Verizon is a slow sinking ship and it only a matter of time before its completely submerged.