But, so far, IBM’s Buffalo office has been mired in dysfunction and disappointment.
Far from bringing “cutting-edge software development jobs” to Buffalo, as the governor promised, most
of the employees here work call center jobs as contractors, for modest pay and meager benefits.
It’s not just that the project isn’t living up to its billing as a high-tech hub; its performance as a call center
has been dismal, too.
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IBM did not respond to requests for comment. A spokesperson for the state Office of Information
Technology Services said in a statement that the IBM contract “has consolidated the State’s IT call
centers into one centralized support desk,” but declined to answer specific questions.
http://www.investigativepost.org/2018/02/19/taxpayers-fund-ibms-dysfunctional-call-center/
Chaotic operations result in poor customer service and exploitative treatment of employees at Buffalo 'un-help desk'