I was an injury claim rep. I understand what Agents are going through. SF is losing their top claim reps and bringing in low trained people to fill those spots. People are over worked and more and more is expected of them.
They are having to fight to get any time off and over stressed for the work load. Too many of the newer reps don't have enough experience or desire to handle the more complex claims that include serious injury or death claims. Even minor claims are not handle efficiently in too many cases.
I am glad I am no longer working 50-60 hours a week and being told I am not doing enough