"Chairman, President and Chief Executive Officer
Michael L. Tipsord is Chairman, President and Chief Executive Officer of State Farm Mutual Automobile Insurance Company. State Farm® and its affiliates are the largest providers of auto, home and individual life insurance in the United States.
More than 19,000 agents and 70,000 employees live the State Farm mission to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams."
Should Mr Tipsord he be worried? Over age 55
About 30 years at State Farm
How many of the 19,000 agents and 70,000 employees are living the State Farm mission?
Time to update the bio Mr Tipsord. How can you take care of your customers when you cant take care of your own employee's?
" We are people who make it our business to be like a good neighbor; who built a premier company by selling and keeping promises through our marketing partnership; who bring diverse talents and experiences to our work of serving the State Farm customer.
Our success is built on a foundation of shared values — quality service and relationships, mutual trust, integrity and financial strength.
Our vision for the future is to be the customer's first and best choice in the products and services we provide. We will continue to be the leader in the insurance industry and we will become a leader in the financial services arena. Our customers' needs will determine our path. Our values will guide us."
Not a good neighbor
Don't keep promises
Purging diverse talents and EXPERIENCES not bringing
Shared values? No, not shared.
You cant have quality relationships with under 2 minute phone calls
Quality service? Everyone taking shortcuts to hit magical numbers is not quality.
Mutual trust... really? Who on earth can trust State Farm? Years ago yes. Not now Mr Tipsord.
Integrity? Do you know what integrity is?
"the quality of being honest and having strong moral principles; moral uprightness."
You do have financial strength - Thank you all past and current EMPLOYEE'S ! Without them you have nothing.
You cannot be customers first and best choice when your employee's are machines. Have you ever called a help line and wished to speak to a human?
To be a leader in the insurance industry you have to act like one.
Time to update mission statement.