Found this in another thread (@Rc6084L-1izb) but found it to be such a perfect summary of what Macy's currently is that I had to make it into its own thread:
I am a vendor rep who visits my nearest Macy's on a regular basis. A few months ago, I observed a customer with a standard size poodle shopping in center core, with a tile floor. The dog p--ped on the floor, and thankfully the owner tried to clean it up. However, several stains remained. I contacted a supervisor/manager and showed them the stains. I was told they would take care of it. I monitored this situation for 3 days, each day calling a supervisor/manager and showing them the situation. Three different "executives" could not figure out how to get this taken care of. Finally, the 4th one did. I guess they thought it was not their job.........oh.....did I mention that I am a retired Macy's employee (I choose to not disclose my former position) who, a couple of years ago, along with the ASTS, had to go into a RTW fitting room where a customer had vomited, and we had to clean it up, since there was no housekeeping staff in the building for the rest of the day. This is another example of the work ethic, or lack of, of the leadership teams that are running Macy's today.