Thread regarding Macy's Inc. layoffs

Current Macy's perfectly encapsulated

Found this in another thread (@Rc6084L-1izb) but found it to be such a perfect summary of what Macy's currently is that I had to make it into its own thread:

I am a vendor rep who visits my nearest Macy's on a regular basis. A few months ago, I observed a customer with a standard size poodle shopping in center core, with a tile floor. The dog p--ped on the floor, and thankfully the owner tried to clean it up. However, several stains remained. I contacted a supervisor/manager and showed them the stains. I was told they would take care of it. I monitored this situation for 3 days, each day calling a supervisor/manager and showing them the situation. Three different "executives" could not figure out how to get this taken care of. Finally, the 4th one did. I guess they thought it was not their job.........oh.....did I mention that I am a retired Macy's employee (I choose to not disclose my former position) who, a couple of years ago, along with the ASTS, had to go into a RTW fitting room where a customer had vomited, and we had to clean it up, since there was no housekeeping staff in the building for the rest of the day. This is another example of the work ethic, or lack of, of the leadership teams that are running Macy's today.

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Post ID: @OP+Rf0S8Pl

8 replies (most recent on top)

To the CM poster that lost their job - so sorry, but you will find something better out there! If you’re still interested in retail and cosmetics, Ulta is doing well. Nordstrom, Saks, Neimans, Belk are other options, too. Or company stores, if you’re in a major market (Origins, Bare Minerals, MAC, etc). You should speak with your vendor coordinator. Transitioning to the vendor side is a great option, too, and they could help you with the job search. Someone was surprised that a CM was eliminated. This can happen if the sales volume of your line drops below the negotiated threshold with the vendor. Usually there is a BA position that you can roll into, but with the massive reductions, that may not have been a possibility. Right now Sales Volume is so critical. I know someone complained that their store manager is only focused on sales, but this is our priority right now. It used to be about MAGIC, and only MAGIC, but the times are changing. If your store loses too much sales volume, and some stores are less that $100,000 to thresholds, then jobs are lost at the executive and associate level. Your manager does not want to lose more people (and let’s be real - there is a nice VPSM bonus, if profitable), hence the extreme focus on sales.

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Post ID: @2mvl+Rf0S8Pl

Sad state of affairs in our stores. Do the senior executives even know what is going on? They need to come out and about (not a planned visit) undercover to just take a look around and see who you employ on your sales floor and executive teams. It would be eye opening.

I also know how the poster below feels. When u becoming burnt out and just come and work your shift and go home. Suddenly you are not engaging or a team player.....yeah uh huh.....I told my VPSM, you know me better than that. There was a time I was Untill I became surrounded by children on the executive team to babysit yet I'm held to a different standard? I don't think so.....I've been left alone since.

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Post ID: @1qgi+Rf0S8Pl

@Rf0S8Pl-1wrp, did your line close or merge? It’s unusual to see a CM be eliminated under any other circumstances. CMs “go to the head of the line” ahead of FT BAs with more service because they are the CM.

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Post ID: @1gag+Rf0S8Pl

I am a counter manager or WAS one as I was told my last day is 2/3... honestly I'll miss my customers and coworkers and the products! I love make up❤️ Macys not so much! It's been awful this past 6 months! No help during the holiday at all.. no ringers nothing!! The customers have changed when the lines we carried changed! Our new store manager is numbers numbers! No cares about customer service or workers.... I'm relieved to be leaving which is sad since I love cosmetics

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Post ID: @1wrp+Rf0S8Pl

As I'm a retired Foods Manager of Macy's, I am fortunate to get out when I did. The cuts have impacted Foods so bad. There is no one to wait on you, you have to watch one person create your order, then the same person rings you up. The bathroom was so filthy I went into the kitchen to use the employees facilities. No housekeeping on a Saturday after 5pm. The Food managers are working 60 to 70 hours a week, unless of course they are a millennial. On Black Friday the poor Starbucks Barista was by himself, someone asked where the manager was and he stated in the office doing paperwork. The Oakbrook store used to be a premiere location, now it looks dirty, no one to help you and clothes all over the floor. It's only a matter of time till we see the full decline.

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Post ID: @1koe+Rf0S8Pl

When I became an executive with Macys over 20 years ago, and began wearing what is now a red name badge, there was an unwritten understanding......if your badge is red, your job description is simply EVERYTHING. No matter WHAT. Somewhere along the way, from what I have observed, most of the teams that are leading our stores behave as if their job description begins with "That's not my job." This is the culture that our sales associates see. True leadership begins at the top.

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Post ID: @eex+Rf0S8Pl

It’s already taken it’s toll on me. I no longer go the extra effort because it’s NOT appreciated and then it became an EXPECTATION that I take care of everything while the salaried executives relaxed and I drive myself crazy being a “team player”. When I got burnt out, all of a sudden I was told I wasn’t engaging or I’m not a team player. I do my job and go home. I no longer go the extra mile, especially as an hourly executive.

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Post ID: @wgk+Rf0S8Pl

It's sad isn't it? I deal with peers (if you can call them that) with this attitude and sense of entitlement on a daily basis. It is very hard when you are one of the people who cares, or in some cases the only executive in your building that does. First one in and the last one to leave on most days. So much invested into your staff and store, it's a losing battle. I pride myself on my wok ethic and to see what this has become over the last 2-3 years is sickening. All the people that did care and knew what they were doing have been replaced. Except for a few of us they kept on. It's beginning to take its toll on me.

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Post ID: @ehe+Rf0S8Pl

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