After all the work and training, they scrapped (in 2017) the whole Salesforce effort in SMG. Another three years of wasted time trying to adapt to a new tool with immeasurably faulty pre-planning.
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@noy - While A purpose (and probably the best reason) was to more easily track splits, it became a catch-all for every possible function - DWs, quota, billings, personal work tracking (via number of log-ins), etc. Like always, the product lines tried to use it for forecasting, which perennially failed.
Oh, come on. A failed multi-million dollar debacle at Intel is easy to conceal. Turn the negative into a positive! You cover the failure with an impressive PowerPoint presentation that includes charts and graphs, and asserts outrageous claims that no one will question or verify.
Haha. Like cgz reply, "cut heads and put survivors on another effort so they could have something for 2018 focal". What a way to manage careers, or are there no careers left at Intel, just a fire fighter's dream?!?!
The purpose of the system was to document what other companies sold that might have included Intel inside.
What about CEP (Delighted)?
Hard now to remember all the failures - SMI, ACE, JIVE, IPS/IBL. What else did I miss??
If you’ve ever been on an intel customer mtg you know intel personnel - everyone - tells customer about what intel is doing. Never asks what customer needs genuinely, or if they do so it’s for cursory fake feedback that goes into the ether. Unless you are Google...
So it’s obvious why kill SFDC. Servicing customers is not important. No need to manage the relationship. We tell you what you’ll get. Pure monopoly thinking.
I read in IT annual report the sales force effort saved millions and added billions to the bottom line. Why would they scrap that?
IT wouldn't exaggerate their impact would they?
I was involved before I quit. Cut some more heads now and put the survivors onto another effort so they can have something for 2018 focal. Mgrs get the slides ready for new effort to show how project will save — rinse and repeat in 2019
It was a debacle from the start.