The survey is around the corner. Its the stores only time a year to really show the corporate office how we feel. CVS loves numbers, maybe if these numbers come back real and not faked they will see how miserable store level employees really are. I know from my team and myself lots of 1’s are coming their way! I will not persuade my team to give 5’s and write everything off like its perfect. What cvs really needs to see is a honest truth answer. If cvs really cared about the honest answer they would email all employees directly without management knowledge/persuading them. Thoughts?
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Can store managers see these reviews? It can only corporate see it.
I wrote about how the culture of CVS has become about metrics versus patient care. All that is needed for a pharmacist to effectively due his duty is enough tech help. Techs are the core of the pharmacy and cutting hours only hurts customer service and creates a tense and stressful atmosphere.
Extra bucks for engagement survey? Cake celebration? Hmmm...
To the person who says they are in upper mgt... are u sure u are. ????
DL and regional and avp are scored as well
To the person who said they are in upper mgt. U should be ashamed. U are the problem not the solution. Store colleagues should be asked to give honest answers. There is NO other way to give input to company leaders. If they chose to do nothing with it they are the losers. Too many top notch people leaving company by the dozens. Corporate better wake up and get service fixed because if you asked the general public what we s--- at it is service. Pharmacys working their asses off to fill scripts not due for 2 days while customers in front of them wait. 1 or 2 people staffing front stores is not way to run a billion dollar business. There is ways to save money besides cutting hrs. How bout elimiating 1000 sale signs that are redundant each week. How bout reducing paper waste. We are 10 yrs behind in technology in stores
Hello, I’m in upper management at CVS and I want to give you guys some insights into how the engagement survey works at CVS. Your employees’ responses will reflect how your store manager or Pharmacy manager is perceived by their district leader and regional director. It will not impact the way corporate engages with its employees.
So while you believe that your “honest” feedback is will be heard, it will not, it will only hurt your store manager’s potential to move up and/or possibly their rating at the end of the year. Nothing more, nothing less.
Sorry but you are wrong about Ryan. Ryan started the decline in CVS. I know you thought he cared, but he was a master BS artist. Who do you think promoted Merlo? Once Harvey Rosenthal left the decline started.
The Survey began back when Tom Ryan was in charge at CVS. Tom was a life long CVS employee working his way to the top. Tom really cared about the CVS colleagues. You could tell by the way he interacted with us both one on one and in groups. Today the Engagement survey has turned in to a yearly thing to execute at store level. Managers and DIstrict Leaders frantically trying to get 90% of the population to participate so they "stay off the bad leader list" " Just push Strongly Agree, so that we get a high score and we don't have to have another meeting. Even the District leadership won't risk negative feedback from RM's and AVP's so they Strongly agree that everything is near perfect working at CVS. Honestly, no one at the top cares what anyone thinks. It's an after thought. Nothing of any significance changes. Reduce expenses and eliminate the time consuming event. Or bring back Tom.
The one thing corporate has not done to the Engagement Survey YET, is blur the language. What applies to the store can easily be recognized and what applies to the company can be separated from that.
Yes there is definitely a way to hold you as Store Leader responsible IF your percentages are not where they should be but if your staff recognizes the difference in the questions and YOU get favorable percentages it will be obvious where the disconnect lies. Just rating everything a one gives corporate a way to point the finger at the Store Leader.
We as store managers are being told it’s about you as a leader not the company. They want us to tell the employees that’s who they are rating their manager not their the company . It’s all a joke we’ve been doing this survey for years now and the way we’re treated is only gotten worse!
The employees of this company care far more about their:
Customers
Patients
Staff
Stores
Business
etc.
than CVS does...nothing will change.
They deserve better!
They few of you responding to this post care far more than this company about engagement. It isn't about results. It is that the survey exists at all so it can be said they have a quality of life program designed for our employees. They release the results they choose.
Trust me .... if score is bad or down it will be blamed on leadership in store .... but they won't fuss this year
Benchmark reply is...SPOT ON...CVS looooves this! An opportunity to turn a negative into a positive...they are MASTERS at it!!!
Are you kidding me...CVS can spin ANYTHING! If the truth is reflected in the results, which I highly doubt, you can be sure there will be no focus put on the Engagement Survey this year. You will hear phrases like “transition period”, the “atmosphere” created by the announcement of the Aetna deal and whatever else they can think of to dampen expectations.
Engagement - Emotional involvement or commitment. That is what the definition would be if you didn’t work for CVS.
Engagement - a hostile encounter between military forces. A more fitting definition at CVS!
With changes we have gone through this will just be a bench mark starting point to improve on for next year... they really won't look at it.
I agree with that statement - the most powerful is the COMMENTS you leave behind. No whining - just true hard facts of how the company is running their store wants ragged and the employees as well as the customers are the ones hurting!!