So what does everyone think about the new CRT?
4 replies (most recent on top)
I still have a Cathode Ray Tube monitor in the storeroom, waiting for the EMP to wipe out all the solid state devices.
Basically crt reps are being converted to hba coordinator which is a rotational position. This position eliminates the number of sups needed in hba. Eventually sups in hba will have 20 reps per team when the rest of the customer service centers switch to hba. This is a great move for verizon. Saves the company a great deal of money. Coordinators take escalated calls for Hal their sh-- and answer rep questions the other half. Sups will only do Coachings and listen to calls.
I don’t see the purpose of having CRT monitors when you have better alternatives out there.
Are they being laid off?