Administration 101: Your most important resource is.... Wait for it, wait for it...
Human resources!
Ohhh, wait... Titi is an accountant. What is he doing managing people? Send him to a dark room with no human interaction to count beans all day.
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Maybe I'm wrong (wouldn't be the first time), but it seems to me like Tipsy has shifted the company culture away from dedicated resources to mercenaries. At the same time, he's replaced large blocks of skilled resources with low-paid, unskilled workers.
These people are the future of the company, apparently -- especially in claims and other critical areas of operations. This is the life blood of the company, and he's gutting it. I don't even work in claims so I have no personal stake in this, but it seems absurd to me. Claims is not an area we should be gutting, not unless we want to be just like every other insurance carrier and lose an important piece of our competitive advantage.
It's not like State Farm is broke. We can afford to spend money for quality people. And our customer facing people shouldn't be skimped on, no matter what the rest of the market is doing. As a mutual company, we do not face the same pressure to sail a lean ship. We just need to make enough of a profit to feed our investment portfolio.
Tipsy seems determined via his own ignorance to kill the cash cow.
Many cos are run by Finance folks...
Drawback? Too focused on cost cutting...