I can just see it now.
Legacy Insurance Company. "Remember the good ol' days, good customer service, well handled claims, knowledgeable agents...welcome to Legacy Insurance Company. Where true insurance professionals handle your claims."
Heaven knows there will be plenty of good, well-trained, hard-working people on the street looking for employment.
I believe ECS took State Farm 10 + years to develop, and cost the company BIG BUCKS... it was a huge waste of time, money, resources. State Farm could have paid for software from a company that does this for a living, but they were to smart, and smug for their own good. When the finished product came out, it looked like a throw back from years ago when technology first started developing, IE Atari vs PlayStation 4. Stupid classes like FISH, phone Dr, classes on what not to say or do, such as s-xual harassment, when most of the time it was management from top to bottom level who needed the classes. Justifying their own jobs, for golden parachutes, and telling us in team meetings that they want to "get rid of the SLUGS" - nice way to refer to your employees, and that was from the BIG MOUTH of s section manager. Or spending time having fairs, such as Founders Day, where they would make fun of the competition, and waste time and money, or Halloween where one of the teams all the women dressed as prostitutes, or lets not forget classes where we were given team building tests that had physiological questions which were the same or similar questions for identifying ADHD. My favorite was the fair where lubricant and condoms were given out, this from a company worried about s-xual harassment. Management who did not know what the systems could do or not do, along with thinking they knew who did a great job and who was slacking. Waste your $$ State Farm, it wont be long. Phone monitoring by management, who would put totally wrong notes in regarding a phone call, and then refused to correct their mistakes as it would take too long. BTW demeaning people, monitoring their every move, including bathroom times, etc has cost this company a lot. Unfortunately they are now a BAD
My CPCU, ChFC and CLU tell me that I most certainly can do it on my own.
Unless you have an insurance background you only think you know what you need. Is your family covered financially should you die? Can you provide financially should you end up disabled? Home covered for all losses, not just fire and wind? back up of sewer and drain? flood? Do you have inflation protection? Do you have an umbrella policy to provide coverage for excess losses? How is that financial plan for retirement? Do you really know what your auto policy covers? A good financial planning session where you sit down and go over all your coverage should be a yearly requirement for everyone. How often do we hear, "no one told me flood wasn't covered," or "I thought I had rental coverage." "What I need collision coverage for that hit and run?" Never underestimate the need of a good conversation with a licensed professional agent. You really can't do it on your own. You just think you can.
Sounds like someone could use some coffee
Not going to happen.
The generation that wants an agent and full service are dying out (I'm a boomer myself)
Most people want the cheapest rates and to be able to buy/file online. I've had to send more than one nastygram to my agent to stop having their staff call me to try to sell me stuff. Just leave me the hell alone. I know what products I have and do or do not need.