So nice of Tippy to tell us we’re all in this together from his expansive wood paneled 12th floor office. Out of touch.
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The messages are a joke.
As an impacted employee ID like to see management take ownership of their disaster of a strategy. They should announce they will not be giving themselves bonuses or raises to show true solidarity.
Their business plan is right out of the 1960s. Why spend all that money on hubs. They could allow people to work from home and save tons of cash while retaining experienced people. They can monitor every key stroke if they want to. The amount of claims people being laid off will definitely hurt service. The field people that have been bailing them out through all the changes and retention problems are being cut down. Claims work is time consuming and cannot be automated. Experience in the field customer facing jobs is what they need to be the best. They will clearly never be the best again.
Also, the agency model is very outdated. I want a better price for my insurance not an agent taking a cut. The agency model is way too expensive when sales can be driven in more modern inexpensive ways. They are called call centers. That's what the hubs should be used for. Move all the agents there and put them in a cubicle with a head set. Boom, you save a billion a year.
Statefarmdidnotlisten
Are you serious? You are indicating that you were in the boardroom selling the fact we need to be a technology company selling insurance? What the he**? The Farm trying to be a technology company got us in this mess. And I will be the 1st to stand up and tell you I had personal knowledge that we were paying our consultants 20X their normal rate. I am more than positive that you received bonuses based on the excessive amounts your company was being paid and laughing all the way to the bank ( most likely not SF Bank).
You are correct on one point, State Farm did not listen. They did not listen to their employees trying to tell them this was so wrong, it could not be done all at once and that bringing in every contractor that was available and breathing in the Continental U.S, and many other countries wasn’t going to help make anything happen. And it didn’t. It was a sad excuse for a strategy and vision and if it had been well thought out we would have our $2B + still in our pockets and many would probably still have their jobs. State Farm’s problem is they wouldn’t even listen to people with experience they brought in and the wouldn’t listen to the employees that built the existing Systems and understood where there were opportunities. They kept listening to people that just wanted to sell them more. More than 50% of these contractors felt so confident that we would keep spending that they BOUGHT homes in Bloomington/Normal. How crazy is that? Newsflash, contractors are meant to be temporary. Stop selling this crap about being a technology company. Using your same philosophy there are only technology companies that exist out there. JD. Powers is not rating us as a technology company. The Fed and the OCC do not categorize us as a technology company. We are appropriately labeled Inurance and Financial Services. Yes we need technology, yes we use technology, yes we need to adopt new technologies but NO we are NOT a technology company. I am all for contractors in the right situation but I have been at 3 major Fortune 50 companies prior to the Farm and I have to be honest I have never worked with one strategy consultant that ever had enough experience to lay out a strategy for a company and effectively execute against it. The proof is in the product. And the product of State Farm being a technology company failed big time. Understand who we are, we need to design our Systems to service our Insurance business. Doing anything other than that will only result in repeated failures. And I want more than that for this company.
Dude... you know AI is not real right? It's a buzzword used to describe normal automation. We've been doing that for decades. I'm all for more and better automation but do everyone a favor and stop saying it's AI. It's just programming following instructions and doing a lot of math.
Does anyone have a copy of the video ? What is the status of artificial intelligence within SF systems ?
That may be the strategical move Tipsord is making let IBM with AI come in and save the day?
I know AI cannot run the entire company but look the Farm is getting eaten alive by companies that are came into the market with AI.
As a consultant we had that argument with the board are you a technology company selling insurance or a insurance company using technology. The failure in taking our well paid advice cast these problems years ago. Ed should come back and kick dippying his sword out of the board room ASAP. Good luck in all your job searches!
Don’t watch anything. It’s a joke anymore
I liked casual Tipsturd in his video. I thought statement was intelligently articulated...wait check that he's got no brain. It was from the heart...wait check that he's got no heart....I forget my point now. Oh yeah, I liked his no tie look...s-xy basta?d....
I thought today's message was pretty good, but obviously reactionary and it would have been so, so much better if it was shared a year ago proactively.
And that is a huge concern about SF overall, that there is no game plan for GROWTH. Just slashing employees from 70,500 to 65,000 to what.....35,000? There is NO innovation. Just doing the same with less ain't gonna cut it.
The faith in SF Executive leadership is fractured, PERIOD. Communications (to impacted areas) have been shared slowly, often vague. (which makes more anxiousness)
Being rehearsed and insincere only adds fuel to the frustration.
Follow that up with better relocation packages for Director and above, not valuing dual SF households for relocation even when both are in understaffed and maintain roles is absurd (isn't 2 relo's for the price of one good use of policyholder dollars), watching the most respected leaders take voluntary and leave, SF fund performance worst in class, meeting metrics is more important than quality, forced overtime in claims areas, are just a few examples of SF's leadership caliber.
Plan you exit strategy, may the odds be ever in your favor
Yes, today’s video was meant to send a message that he isn’t leaving.
Oqk way too little tio late. Hes only sorry he got caught not sorry for his failures.
xxxx
This video was most likely done as a response to the rumors of his demise. It seemed hastily put together, not like the usual well-rehearsed Inside the Neighborhood. He had a different tone in this one: emotional, perturbed, almost defiant. The use of family photos in the background seemed intentional, as well.
Probably videoed last week before the board meeting.
Easy for him to opine that "we" are in this together. If I'm not mistaken, he is collecting more each paycheck than most of those affected by the RIF make in a year, or two or three.
Also, where is his reduction in pay based on his performance?
His lack of leadership has cost thousands of jobs. Does he at least acknowledge this and take ownership?
Looked kinda like Ken Lay from ENRON. Oops and we know how that turned out in general terms not specific terms.
This was the kind of communication have should have been going on throughout all the changes. I thought it was good.
But he didn’t have a tie on. Very casual and down to earth.