Stores are being closed and converted to indirect, call centers are closing and being converted to home bases agents. Departments will be outsourced like the IT departments.. it is simply a good business move for verizon. Why pay salary and benefits when you can outsource for a fraction of the cost. Their are outsource companies chomping at the bit to get verizon’s Business.
Original poster is @SKMLGhN-dhfg, but this pretty much sums it up. This is good for Verizon and it will continue. It's just business, nothing personal.