First of all, the program should be called Standard Operating Procedure. Order To Shelf is buyer terminology that has little do with signing off on a PM duties checklist.
Second, the OTS script is monitored by store level management full of their own ideas. This has created a huge lack in consistency, which wouldn't be a problem if disciplinary actions didn't follow suit. One Astl says this, a coordinator says that and then another Astl says another - each person holding a role we have to answer to. Coupled with all the above is some of the worst communication I've ever experienced. When changes happen, it's all word of mouth, without a CC to a coordinator for clarity. I've been in leadership, the spoken word versus the accountability of an email is priceless. This, overall, leaves you left to explain, the middle man of Regional vs Store Level.
Next, I have to point out the extreme baby proofing this program attempts which demonstrates a huge lack of trust only brought about by the company's shortfalls. Data and inventory management has been an opportunity for the company for as long as I've known it. As other companies developed better technology, implemented all throughout the store, some maybe even old but still seem to be a bit more streamlined.
Again, Store Level management telling me they " Didn't even know what ( an item on their checklist ) was " and had been passing us on it. This, amongst other items, unties the whole thing. I constantly have to email questions to regional due to how often things change with poor communication or none at all, from problems utilizing DVO Handheld with Data Monster sheets that print incorrect items ( that you just have kinda know are incorrect ) to having the correct sale price active in time for my Astl to walk and not ding me. It honestly feels like the lack of communication is a strategy of sorts, that when not attaching to your name to a definitive statement means you are not responsible for it tells me they understand the irrelevance. I mean, there's so much double work to achieve the same goal. I am a specialist, a seasoned one at that, and I can see the benefits of streamlining a company wide process but this is a step back. With poor technology, along with not even taking advantage of the decent current programs, we order writers have to jump through multiple hoops, make signs while battling against the clock and answer to multiple levels of leadership with different point of views on how OTS should look.