How do you guys deal with customers who want to take advantage of BOGO promotions and dont mind cancelling old number? (False churn)
5 replies (most recent on top)
Quit being a pu$$y and do it
False churn! false churn! Don't think of doing anthing shady it will catch up to you!
Verizon has allowed it for years. Take care of the customers request, add the line and Notate the account.
Or just add the ghost line, sell it as buying a second phone for $20 - screw Verizon, guest gets a new device regardless for $20 a month.
Do what the customer asks and notate the sh-- out of the account. You give the customer loyalty’s number to cancel old number . Verizon created this problem. Kiss the bogos goodbye because at the end of the day you got customers and you lost lines. How profitable was this?