Thread regarding State Farm Insurance layoffs

We work in Hell. TPR is ridiculous--it is nearly impossible to work a new claim in 15 minutes if your are doing QFC's on two people, setting up repairs and rentals.

Work load is incredible--unlimited OT and an expectation of 10-15 NCR's per hour.

Call times are limited and adherence is closely watched. PC is all important. I have received numerous remarkables/ovations and on the spot awards. My EPRs were always good. Until this year. All of the sudden, my PC is "inconsistent" and I am "personalizing" with the customer too much. Yet my adherence is 90% or above consistently.

We are not allowed to help with issues with NPS - customers problem since they chose that.

We are not allowed to help with Estimate assist issues--again customer's problem.

When we were told our location was closing and provided with our QTD many of us planned to stay at the Farm and applied to the new location. Now even people were offered and accepted those positions with SF are quitting. It's akin to rats leaving a sinking ship.

People that have been there for years are suddenly gone. The CTL's at my location were terminated last week. No notice.

I know 1 person who was fired her first day back after being gone on short term disability

and 2 people with an open FMLA claims that were fired. Citied reason? They failed to improve their PC scores--which is pretty difficult to do when you are OOO for several weeks.

My TM applied for a position, didn't get an offer, blames us & is making the teams life hell. Everything has to be done his way. Period. Regardless of the SCPs. If a bullet point is out of line on a pending FN it counts against one's PC score. Forget to include something on a FN then do another one to correct it? It counts against you. There is no way to please this person. And more TM's are moving in that direction.

I am just waiting to be fired since I am an older female worker with an FMLA claim. I am sure it won't be long. And frankly, I am looking forward to it.

My .02

1. What was once a career is now a job. To avoid moving to a hub I moved jobs at corp prior to ET transformation.

2. I am leading a team of 10, enjoy my team, and first line leadership, and the work

3. I care as much about SF as SF cares about me. It's a job, not my life!

4. Internal morale is very LOW. Confidence in leadership Director and above is non existent. Everyone is waiting to see direction to renew business success, all we get is cutting costs and the same old direction for the business.

5. H1B developers are at least as good as internals in my area. Love them!

6. Due to job insecurity, 18 months ago I started focusing on my developement and started a side business suplimenting my SF income with 20K from outside work (2 hrs a week)

Due to job insecurity, I tightened up my household budget and "found" another 15K in savings.

1. I have never been written up, my leadership tells me I am doing everything they are looking for. I make them look good.

2. As a former readiness canidate I have no desire to be a "yes sir leader" and I am out of that game. Too bad SF isn't looking for strong leaders that will challenge the corporate norms, push for change and growth. Instead it's the same fearful leaders following half baked plans to cut costs and generate metrics.

3. After yrs of 3/3 and 3/2 reviews I received a 2/2. Was told it was because the company is doing bad and I am doing great. SF's implementation of "pay for performance" is just another thing SF fails at.

Overall I like my job and coworkers, but SF lacks good direction setters and I have no dillusions of my long term future with the company (that I once did). Thanks for the job SF!

Good point. The executive gym on 13 and executive dining room with free food is good too.

The Founder's Day party and Christmas gift keep me here. I do miss my company car though.

Auto source? What happened to CCC?

I have to wonder how many company paid trolls are on this site after reading the column making a negative comment about OP's comment.

Sure thing minion.

life is good....company still the leader and very strong

OP here- I am not a lawyer. I was targeted and terminated after 30 years with good reviews of 2 and 3 ratings. I looked back after I was suddenly terminated and realized others had disappeared and I did not realize at the time they were likely terminated or pushed to retire early. I was in a large office where majority of employees are mature and there has been a push to get rid of people since 2013. I was curious what the conditions are like now. Good luck to all. Many got hard news today.

Well, after 11 years working claims for a company tha aligned with my work ethics and personal goals to serve and help others to recover from the unexpected it turned into a company driver by numbers where everything an Employee does is measured. Not seeking to serve the custormers better but in the cheapest and fastest way possible. Are you a 30 years insured? Sorry but I cant spent over 5 minutes with you listening to your complains because I am being measured how long i am staying in that call. Do you have a mame that does not sound american? Good luck! Your claim will take twice as long if you are lucky to handle your claim because no one will want to touch your claim to have to ger an interpreter and increase handling time and wrap up time just for your claim... State Farm does not have time for you.

If you have a Total los Do Not settle at the first "offer". Autosource, the third party State Farm will advise you rubs evaluations most of the time runs evaluations in way WE cant even explain and to your detriment. Do your homework on the value of your car or you will take the chante to get paid thousands of dollars less.... Especially if you have a Toyota or a Jeep. Known issue but managers dont do anything about it.

It’s not the old SF that’s for certain. Definitely all about the numbers. Underwriting knows nothing as far as time line. More people have retired in my department than I have ever seem and some are going early. The pressure is definitely on those who have been skating by for years.

OP sounds like a lawyer looking for work. I keep waiting for one of those slimy worms to buy a tv commercial touting a classs action suit. Yeesh!