I heard a rumor WF is eliminating rainchecks for sale items. I'm sure customers will love that.
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Looks like a great idea to screw the very people that keep you in business. Don’t have a sale if you can’t keep the product on the shelf. I don’t want to have to come back when they THINK it will be restocked .
They aren't a clusterf--- in retail at all. Publix has done this for almost 80 years. It's simple: If you are out of the item and it's not a closeout, you can get up to 8 of them at the sale price when the product comes back in. They have done this cheerfully every time and the only reason it's a big deal is when some regional poo-bah decides that their own ineptitude is more important than keeping people happy. If it brings the person back and keeps them happy, and you're simply GIVING them the same bloody discount they were getting anyway, that's called "good business." Jeez -- between the snotty attitudes toward customers, inadequate technology (to say the least), inconsistent and inelegant policies and incompetent management, it's no wonder sales were dropping like a stone in the first place.
Gosh, every sales flyer for any store around me always says quantities limited...now I know why
Mass law is stated in section 6.06
https://www.mass.gov/files/documents/2017/09/20/940cmr6.pdf
This is a law in Massachusetts:
"Rain Check: A store that has run out of an advertised special must allow you to buy the product at the advertised price when it is in stock again, unless specified in the ad that quantities may be limited or unless the demand was more than could reasonably have been anticipated. The store can also offer a comparable substitute for the out of stock item."
Well if a guest called Regional with a complaint, they got so much free stuff it was easier to print a bogus PLU label and slap it on the product. Guest left happy. We were certainly happy and everyone involved could get back to business. There was always so much hoopla over a guest demanding the sale price when the sale had been over a day or two.
We used them in the NA region frequently. One of the downfalls of whole foods 1.0 was letting the regions do things differently. We are still feeling the effects of these leftover regional bad decisions.
Rain checks never existed BUT, in the SW Region at one of the stores, I won’t say which one, they made us print a PLU label for another product with a price close to the sale price after a sale. This was to keep guests happy if they missed the sale. Didn’t matter the ingredient list was wrong. Happened all the time.
I am glad to see them gone here in FL.
Eliminating something that never existed? Fake news.
We never had rainchecks when i was with SW region. Raincheck are such a clusterf--k in retail anyways..as are sale substitutions
No. You just didn’t follow the gig book. No rain checks.
We had em in florida region and we had somr customers who really abused them..they were only for grocery and whole body depts.
Rain checks were never allowed. People just did whatever they wanted to shut the customers up.
Never had them in South
Team Members love this. They are a pain in the butt.
i Was on the front end for 20 years in the southwest and we never had rain checks
This happened months ago in my region.