You will do it and that's the end of that. Management will tell you its your job now and you wont be compensated for increase in workload or have any quota adjusted due to the increase as well. And no you wont speak up or do anything about it, just be a good little sheep and do your job
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but without SMB specialists, who is doing to sit in the back and call all those businesses with disconnected numbers, or that left verizon because their bill was too high, or that hang up as soon as you say who you are?
Don't you dare say reps. I didn't sign up for SMB. I hit 1.6 minimum each month without wasting my time on that stuff. I don't have time to be a telemarketer.
Hate to break it to you but the identification of SMB's as a B2B parasite, (specifically siphoning off money from the BAE role) is long overdue. Longer overdue still is the dawning realization that both SMB and BAE can be handled by a combination of retail and/or HBA-like phone support. Forget 1000 cuts, Death by '10 Billion in cuts' will exsanguinate us all.
Accept and acknowledge failures as results of our own deficiencies or foresight, and corrective measures will be triggered and smooth path reclaimed.