True Story. If you want your Tell Dell score read and have a legitimate issue . . do it.
If Dell is missing a customer need, not reacting to the market, or internal issue . . .bullying, ethics, team, morale etc.. . . then put it forward. The scrutiny these get now as EPS is just as high as NPS.
Be short, to the point and give a solution. So often people talk around in circles about work but the managers dont know what to do. Put it out there, give the solution you believe we should do and what will happen if we dont (lose staff, lose customers, risk integrity etc) . . . rate your responses with a strong disagree and it will get reviewed.
Worse thing you can do is do nothing and expect change.