Thread regarding State Farm Insurance layoffs

I LOVE my job....LOL.....what is your JOB, please share what wonderful position you hold at State Farm?????

my salary,...... what is your salary???

and my benefits, what benefits are you talking about????

Continue to hang with the best and strongest in the industry....again who are these people you hang with???

Your statement is meaningless without details...just jibber jabber without the details...how much did you get paid to make that post...that is what I'd like to know?

I LOVE my job, my salary, and my benefits. Continue to hang with the best and strongest in the industry.

File EEOC claim if discrimination and or hostile work environment, if we get enough the Feds can seek resolution and possible litigation in each individual case to get company to modify / correct behavior

I have never worked in a place where literally 100% of the employees are miserable and hating their jobs. Our leadership has turned auto claims into a completely dysfunctional operation. Everyone knows the company does not care about the employees at all, so in turn, none of the employees care anything at all about the company. Not a recipe for success.

I am absolutely miserable. I would have a hard time making what I am making somewhere else at my age. Trapped and miserable. Nobody appreciates the employee anymore. No team building, no comradery, no pride in the company. I feel like they don't care about loyalty and attention to detail. They just care at making the sm level and above look good numbers-wise while the cs level is drowning. And they want us to drown so they can replace us with three brand new people.

Well here’s your wrap time, your TPR, the number of tasks you completed....F---. That. Sh--....

2ryt ... I LOVE my job, salary, co-workers, and amazing benefits!!!

I’ve told people about the working conditions at SF and every time they’re like, You’re kidding right? A real nightmare.

Claims management actively encourages the employees to rat each other out if they see a peer making a mistake in a file. I work around several people who get their kicks looking for any mistake that someone else has made so they can report them. We are all under huge pressure to meet the ridiculous metrics and mistakes are going to happen. It’s really sad when you get off by ruining someone else’s day. What kind of person would do that to another coworker? Some real losers here. It just makes a really bad work environment even worse.

Working at McDonald’s is better than working in claims at SF. But if any of you have half a brain and some balls you would start a claims workers nationwide union. Unfortunately that would be the only way to get back your respect and decency you deserve.

See the thing with working at SF is that there is no one or no place you can go to report anything. You are thinking you can go and should be able to go to HR..LOLOLOLOL HR is a joke at SF, A JOKE.

Nope we can't, HR is there to protect SF, they are not there to protect us workers. You go to HR about a TM or a co-worker and you are signing your own death warrant. HR will do nothing about your compliant NOTHING except make sure you are fired.

The things we could report on if there was an place we could report to...but see there isn't a place you can go to report s-xual harassment or manager misconduct so it continues. No one is ever held accountable at SF, EVER.

All this change and chaos was supposed to make us better? Seriously????? Where are the benefits? The profits? The growth? All we see is failure, losses, and ruin.

Thank your consultants! They are self admitted punks who have said: "You are claims scum and minions!" Right to my face. OH and BTW --- if anyone thinks it's bad with s-xual harassment in DC and Hollywood, what a joke. They look like angels compared to the leadership at SF. Look at how many times your TM's are married and divorced and how they are running around on their wife with people in the office. Then, those get promoted. Most of the management at SF needs an intervention and professional help. They get their rocks off hurting both internal and external customers.

Come work in a hub call center where identity theft is easy.

Lol. I was pushed out the door for call avoidance. Best day of my life. Took em a long time to figure it out and in the meantime I just milked the OT clock and got paid.

ALSO... Express and AILR are hiring because they can't keep anyone, the attrition rate is horrible in the Hubs, so of course anyone that shows that they a half of brain will be groomed to become a CS.

SF is basically hiring any warm body off the street. SF has hired gang members to work in the Atlanta Hub, they will work for peanuts they have found out.

They said from the beginning of this transition that if you don't like the job, there's the door....which just infuriates me and tells me that once again SF doesn't give a rat's a-- about their employees, and doesn't seem to understand that if the employee doesn't like the job nor will the policy holder who calls in and has deal with an employee who is being treated like dog poo... SF doesn't seem to realize that you get what you give, which is evidenced by all the lost policy holders. They used to understand that but not anymore.

This environment with metrics pits employees against each other causing animosity, it does, but if you can keep a record of those metrics so if you are shown the door over someone else that has poor metrics...you have some pretty damning evidence.

People are taking shortcuts, cherry picking, just completing tasks without working them, and playing the game to meet metrics, of course they are. What did you think would happen, what did SF think would happen? It's really like Lord of the Flies working at SF now.

No "they" are never going to admit they are wrong...

I know they want claims to be miserable. The more that are miserable the more that will leave and less they will have to pay severance to. Make the metrics hard enough and they can fire a bunch also. I KNOW that's their goal. They are also looking very carefully at your phone log, did you have too many dropped calls, how quickly did you take another call after a transfer call, are you ski jumping, call avoidance. They are looking AT everything in every way to find a reason to fire you..so be careful or don't be careful..if they do show you the door make sure you find out why they are firing you for, ask is this with cause and what the cause is, if they can't give you a cause and I doubt they will because if they give you cause you have evidence for court, if they don't give you cause then you can collect unemployment right away.

They said from the beginning of this transition that if you don't like the job, there's the door and we all have options.

Apparently, customers heard the same message and have been exercising their options to leave us too.

I think they want claims to be miserable. The more that are miserable the more that will leave and less they will have to pay severance to. Make the metrix hard enough and they can fire a bunch also. I think thats their goal. I think they want to do more with less and streamline all operations before they move it to a hub.

They said from the beginning of this transition that if you don't like the job, there's the door and we all have options.

Yep, and I promptly told them to f--- off. I never regretted it either.

I am a tenured employee but have to say this has been a difficult transition as we are expected constantly to do more with less work force and guilt tactics used by management. They have created an environment where morale is low because of several factors but one being that this environment with metrics pits employees against each other causing animosity.

There are not enough work horses to keep up with the workload. We find people are taking shortcuts, cherry picking, just completing tasks without working them, and playing the game to meet metrics. Ultimately, this creates more stress for the owning CS to fix poor handling, putting out fires with complaints while customers feel as if they have been treated as the number.

Unfortunately we have gone from proactive claim handling to reactive claim handling to meet the metrics. Executives may not admit their mistakes and realize the damage they have created. It's a challenging position to balance all this. Then they wonder why the HUGE loss of insurers leaving SF. Their solution is just to wait until we all get to the hubs ... While those loyal customers that have been with the farm for years have left the company for good because of poor experiences and poor/abrupt claim handling.

They said from the beginning of this transition that if you don't like the job, there's the door and we all have options. I wonder if we will be able to make State Farm great again and make a happier work environment.

Claims is scary. Injury segment with large workloads. Express and AILR are hiring because anyone with potential is moving up to Property-Complex, MPC/PIP or Injuryfor the additiolnal pay. OT has been mandated in some segments & burn out is occurring. However, the new hires are doing their best to be Remarkable until the next position comes open. Some TM's are really grooming CA's to be CS. So it's not the entire Enterprise that is awful. There are some good pockets of associates and TM's. Everyone hang in there! There is still more reorg to come.

No one is happy and all our best claim employees are leaving or gone. New hires are the future of any organization.... this should terrify you. When the CSs who have the answers are no longer around, let the executives who forced them out deal with the ensuing chaos.

Long time reader. First time poster. No one is happy. We’ve been doing non optimal overtime for almost a year. People are frustrated and angry. I run circles over my tenured counterparts when it comes to getting sh-- done but they get all the time off and I’m feeling burnt out. I’ll keep applying until I can leave. This company doesn’t deserve me.