The open door process at IBM is, at best, a joke. Don't waste your time with it. I went through it and I had a slam-dunk case against a superior (executive) that threatened me (voice and via email) career-wise if I didn't lie about something and then actually followed through with it. HR doesn't work for you, they work for Ginni and her minions.
Move on and find something else, I don't see any way you will overturn this decision.