The GHRN processor work does begin transitioning on 6/18, however, all the tasks and work associated with this role will not be fully transitioned to ABO until the week of September 10th.
The tasks are going be moved over in phases. During the first phase, GHRN processor work in the CSA will continue unaffected. When we begin the second phase at the end of July, the processor tasks will incrementally be added to ABO every two weeks reaching a steady state on September 10th. Until we’ve achieved steady state with ABO, have our new inquiry line established and the processor inquiry calls moved out of the CSA, the processors in the CSA would be expected to handle business as usual and continue working on pending assignments.