Without naming your customers (unless you are gone and don’t care), what are some of the crazy unethical practices you have seen at Oracle? Let’s help those Firefighters pension funds who are suing Oracle.
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We had a bait and switch situation. The company hasn’t purchased an acquired software. When it came up for renewal, the sales purchase had it renew for the same amount but gave a discount on the original software and rolled in a new cloud product. When the product was provisioned the customer was confused. We didn’t purchase this. Then they wanted a refund for the “added” cloud product. In the end we churned on the original product, had a DOA on the new product. The sales person admitted to what he was doing and said he had 2 years to convince them to adopt the new product. Stories like this happen all the time. To some extent, it’s on the customer for not reading every line item and asking questions. But it’s on Oracle for making the process complex and incentivizing the Sales ppl on net new.
Anything you can imagine; LMS threats, tweaked LMS, discounts, misrepresentation, channel buying the cloud with money coming from discounts without customers even knowing.
Management perfectly aware, BTW.
Free nachos with cloud promotion. If you want guac and sour cream, then you need to buy more than $10 of cloud credits.
In NY I saw them use Vito to bust knee caps if they didn’t buy cloud.
@UDburkT-eec, RG mandates this, but then explain his sales force how important is the integrity.
Impressive.
I hear it's worse than the Trump white house.
Not sure if it is unethical or not. Customers want support relief. The problem is if they cancel any of the items, the other items on the same sale would be adjusted higher and the net savings would be wiped out.
Then along came cloud. They would give customers screaming for relief the ability to move support revenue to cloud revenue. The problem is the customers didn't have to renew and it gave them an out.
Do you think they renewed? That backfired.
This software will cost you $5 million dollars. If you buy a million dollars of cloud credits, then we will give you the software for $3 million. Do you want to pay $5 million or $4 million?
What ever happened to the saying "the customer is always right"? I wonder if there was even a single instance of a customer who asked for PaaS and IaaS credits.
RG mandates in 2016 that all deals in his org has to have PaaS and IaaS credits to get approved, regardless of whether the client asked for it and wanted it or not. Should be a memo on that plus look at all the deals in discovery