I got an offer from Wells Fargo yesterday. Out of all the places that are better than BoA, I get an offer from the one that's actually worse off.
It's a good offer, but I don't think I'm ready to jump from the fire into the frying pan.
I'll keep looking, but talk about discouraging and ironic.
The referenced customer satisfaction study for 2018 is by JDPower:
https://www.jdpower.com/business/press-releases/jd-power-2018-us-retail-banking-satisfaction-study
There have been quite a few high-ranking managers (SLT level) depart BAC and take positions at Wells. Some of the motivations are Wells' unambiguous commitment to a reasonable WFH policy and the compensation is better. Before you dismiss Wells, you might consider the fact that despite all of BACs internal fist-pumping over awards and accolades, they have yet to attain the same market value as their competition - including Wells. Consider also that despite Wells recent customer service disasters, they rank about the same as BAC in customer satisfaction ratings in nearly every region, but actually score higher than BAC in some regions even exceeding the regional average - something that BAC does not manage to do in any region (BAC scores below the regional average in every region listed in the study). And this is not a new/recent trend for BAC to have lousy cust sat ratings - read prior years. And you can't dismiss it just because BAC is one of the "Big Four", otherwise how does that explain that Chase is consistently scores among the best/highest of all banks, not just other Big Four, and does so in every region. If you have an opportunity to get out of BAC, you should seriously consider it. If you can make BAC pay you to leave (RIF/Sev), that's icing.
Move to Albany NY we get to work from home
If you are a female and in tech you are untouchable.
I would take the offer this is the most dysfunctional place on the planet
Life throws you a curve ball from time to time. You just need to change your swing.