This sums everything up deserves its own thread:
Yes and the stores are looking a mess, but all the DM is looking at in our store is TBS and Beyond +.
This is becoming a joke of a Company when we’d rather push Beyonds than sell items within our own four walls. We’re starting to get more and more complaints from customers over shipping times, conditions of the products being shipped, or not even shipped at all, that it’s starting to affect traffic within the store. Regulars aren’t coming in anymore because we lost that one thing that set us apart from other companies - superior customer service.
I understand the Company wants to become more streamlined and efficient, but cutting hours in the stores is the wrong way about it. If there is no one on the floor to assist the customers, they’ll turn right around and shop elsewhere (usually Amazon). Also, we are not the furniture experts. How can you be an expert on a product that you’ve never seen before?! It’s all on TBS and most customers aren’t interested in paying the absurd shipping costs involved with buying our cheaply made, junk furniture.
I love this Company, but this is not the Company I came to love many years ago. I hope leadership will turn back to what made us great and focus on driving customer service and selling quality goods.