They just announced a great social media campaign. The “Thanks for the love” post was uploaded 11 hours ago. Only 500 people bothered to like or comment. The level of engagement is abysmal. The Chief Digital Officer should be escorted out of the building immediately. I bet at least 50% of the engagement is from employees. LOL.
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Posting on social media is a violation of the social media policy. When you post something that is detremental to the company that is a violation. So when you post that everything is O.K. with Sears and that we have mattresses in stock and appliances in stock and that your online orders will be fulfilled in a timely manner and that your repair will happen in a timely manner and your delivery will be on time...
But you don' t really have the mattresses and appliances in stock and the vendors are not shipping (and you blame the lack of merchandise on the vendor instead of SHC not paying), the PA's are worthless, the online orders sit for weeks for lack of merchandise and someone to pull the order, the delivery does not happen because the merchandise did not come in or will not come in, when your refund is "delayed" because SHC needs to hold on to your cash, your repair will not happen because SHC has cut the techs to the bone.
Then isn't this posting on social media a lie and something that just makes the customer mad and ruins SHC's reputation with customers, vendors and the public in general. Should we not be honest and let people know what is really going on or is posting on social media about SHC only suppose to be about lies, deception and manipulating the member?
Social media works when people profes there love for things they enjoy and makes them happy.
Social media does not work when a company initiates a campaign with fabricated love and expect people to jump on the bandwagon, very superficial and hollow.
Most of our customer base don't know what a social media is
Paid to “like” - seriously sad and pathetic.
Desperation on the cusp of maddness!
Our store manager wanted us to "like" the posts. Everyone who did got a $5 gift card. We have about 30 employees in our store.
90% complaints, 10% a-- kissers.
Truth hurts doesn’t it?
Where is the unlike button when you need it?