As you look inside out, you start to realize that this is the beginning of the end. Not only we are failing our customers, we are failing ourselves. We continue to dig into the same thinking, following the same people, keep doing the same things, and congratulating the same behavior. It starts at the top where they are rearranging the chairs on the decks of titanic and playing music for the patrons.
@VPyUUMa-2gbe summed it up really good. Great post!