If Sears Holdings is the "World's Greatest Integrated Retailer" then why are they still using the IBM SurePOS 700 which was introduced by IBM in September 2003? This was in an era when the standard (mid to higher end) desktop computer had 10GB of hard drive space and 256-512MB of RAM and was still using either Windows ME or Windows XP!
Source: https://www-01.ibm.com/common/ssi/cgi-bin/ssialias?infotype=AN&subtype=CA&htmlfid=872/ENUSAG03-0320
Source: https://m.youtube.com/watch?v=D8BkggIlwE4
It's not only the Point of Sale systems that are out-dated, many of the critical Sears receiving systems and warehousing systems were built in the late 1980's and use mainframe technology. The code has been modified so many times... good luck trying to make a change without causing other issues. Plus there are only a handful of folks left that know how these systems work. To be fair, not only Sears but some other companies have the same issue. I would think that part of the Chapter 11 plan should allocate funds to rewrite all these old systems (or) move to package software with newer technology. It won't be easy for sure, but that has to be done. We need to make checkout at store level easier to use than it is today. I used to work in Sears I.T. so I have seen these problems pop up all the time when I supported these legacy apps.
@OP, the Registers Kmart runs/ran were installed around 2000-2002 right before the first Kmart bankruptcy. FYI
@VTCoyXS-zew LOL!!!
World's Greatest Disintegrated Retailer
The problem doesn't lie with the IBM POS and the old DOS software they used to run. Before the graphical interface came along, the registers worked pretty good for their age.
The damned graphical touchscreen software is the problem! Somehow the bright bulbs in Sears Holdings IT thought that it was a great idea to saddle systems over a decade old with software designed for a newer system. That's when our POS systems became, well, a POS.
Ever notice that ever since they started running this c-appy software they are much warmer and noisier? It is because the cpu is pushed to its limits. It is why they crash constantly. They are noisier because the cooling fans are running at max speed. They make great space heaters in the winter LOL.
I don't know why they just had to reinvent the wheel just to ring up and order merchandise. How much did it cost to buy or write the POS software? And those damned iPads and the "Shop Sears" infrastructure...how much did that cost?
Ok , I went to one of the Sears store closing in Austin , TX. today , they are all closing in Austin Texas , do you want to see the pictures of the store and the prices on closing day ,, I did pay attention to the manager . He was great , I would have hired him on the spot as I saw him talking to employees ! He impressed me so much ! I do know somethings about corporations and management because the company I worked for 27 years , gave me the ability to retire ! I am not slamming the employees , quite the opposite , I DONT WANT MY FRIENDS TO BE TAKEN ADVANTAGE OF BY EDDIE ANY MORE !
So who F'ing cares - get over it 👎