Quotas need to be eliminated. On the surface quotas look like a win win win situation, instead they are the death of quality and quality improvement.
Eliminate quotas that are unachievable!! replace the mentality of quotas and shift our mentality to behaviors and goals. managers set the bar too high that its not achievable and than sales reps will do unethical practices to hit their numbers....i see this on a daily basis, its not right, customers are being scammed and lied to and I think it will eventually get out to mainstream media.
We go to these trainings to "do whats right for the customer" to work with ethics and at the end of the day there is a number to hit, and upper managers are turning a blind eye to anyone that is doing these unethical tactics to hit numbers. Also these same upper managers are reprimanding the sales reps that do not practice unethical behaviors because its virtually impossible to hit quotas, but are praising and promoting the sales reps that are at the top of leaderboard because they sell with no integrity.
This needs to be fixed!! this needs to change, our mentality needs to change, we need to shift focus on "numbers" and put all our effort into behaviors.
you must eliminate targets. Focus on the process and system details that make the production. Don't focus on the end results, place your efforts into the details. Improvement comes with being hands on within the given area.