https://www.wsj.com/articles/companies-use-ai-to-help-managers-become-more-human-1525053660
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The human touch?
Even as technologists grapple with concerns about AI replacing people, companies are using the
systems to help them handle a very human side of business. Researchers in academia and the private
sector are devising computer systems that can analyze communication between bosses and workers
and spot problems that cause tension, unhappiness and inefficiency—and figure out ways to fix
problems before they spiral out of control.
The capabilities and approaches of these systems vary. International Business Machines Corp.’s IBM
-1.51% Watson AI platform, for instance, can compare an executive’s email against models and figure
out its emotional range and the sentiments that are being exhibited. Then the AI can point out patterns
in the messages that the executive may not be aware of, such as repeatedly couching feedback in
negative language.
“At a big company, there’s a lot of top-down communication going on, and we’re using it to understand
how we set the right climate and culture,” says Tina Marron-Partridge, global leader of talent and
engagement at IBM, which uses Watson for its internal communications.
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So if Watson is being used to "set the right climate and culture", then this should be chalked-up as yet another failure for Watson.