Thread regarding Xerox Corp. layoffs

Maybe your engineers are chosen according your standards but it doesn’t happen with All departments.. you can’t really compare engineers that are used to coding with people that need to understand contractual terms and interact with customers assuring services. Completely different levels of positions and careers. You can’t compre. Besides your point of view helps to qualify the people you need correctly and want according to your standards not a manager that lacks em. It’s obvious check the results of their labor it’s not a racist thing here it amazes me u think that way it’s more of a “factual” performance thing. Feel free to ask around.

And this thread is exactly why us Americans are so hated around the world. I’ve seen replies after replies stating mediocre managers were left in key positions but now the xerox debacle is somehow Guatemala’s own fault. I directly manage 10+ XIM Engineers in Guatemala and they have as good or better skills while being more affordable for the company. I would argue those savings make it so the layoffs are not more aggressive in the US. So think about that.

Can you believe the nerve..!? I couldn’t agree more! These people regardless of getting trained over and over again they still make others do their job internally. They never listen and nonetheless comprehend what needs to be done. They are exactly the people that made customers frustrated for not comprehending what needed to be done in the first place as well as screwing up contractually Xerox deals due to their lack of language and not least performance. Don’t even mention the head in charge of this personnel whom barely knows how to articulate any proper English to interact. It is amazing to me they got to the point of leaving such offshore responsibility to this person along with the project manager for such an investment on such a downfall of a program. It’s obvious they screwed up the company and keep on sustaining such if failure of a program to assist anyone. They will never meet a job requirement as it is needed to be done and as it was, starting by the head of the country down to the benchwarmers that integrate it.. and require for us internal employees to take over their job to keep the service going while they do nothing for xerox and add up more expenses. That money is pure waste, it would really help to keep the people that understand what this company means and is, specially locally. Why can’t they just see? Stop listening to these people that are dead weight for the company and listen to your local pillars to get the company going again. Money runs out and so will projects like these as they screwed over the company and throw away the funds on activities that take away money from actual people that require such investment.

Reading the response stating they are better in every way has left me crying, I’m laughing so hard!! After having worked for the company for over 30 years, I had to train the offshore replacements. ‘Training’ included someone in the US having to read and correct every email before it was sent. I’m not talking about misspellings ( although they were abundant). I’m referring to a complete lack of comprehension. English words had been learned, but putting those words into a document that was even marginally intelligent, was rare to non existent. The responses to customers made NO sense and didn’t come close to answering anything. Even after we had provided word-by-word email corrections, ridiculous versions were still being sent. Customers went to their sales reps and screamed. Sales would call us on our direct lines, anything to avoid the Guatemalan reps. We reported the garbage the reps were generating. Mgmt became involved. Nothing changed. So, the last few weeks of our Xerox existence, we stopped reporting it and let everything go through.

So, to the fool who thinks they are better at everything, let me assure you that a month old Micky D’s will never be filet mignon no matter how much Bernaise you pour on it. You are one thing only: cheap labor, a warm body in a seat. Xerox is getting exactly what it paid for. 🤮

Believe me, I got the figure suggested. I don’t even care anymore what they get paid for, all I know is it has not been a project for any investment. Just to prove what a downfall it has been once they took over. Let’s not even discuss the amount of the company pays for the head of hiring personnel in the country whom is completely oblivious to the company’s purpose and goal and has proven to be milky the cow with these so call projects. They really need to come down and see how this investment is prohibiting local employees worth the investment to get laid off due to people with lack of any performance or comparison to theirs. Customer loss is obviously proven due to their lack of understanding and support to sales teams whom struggle to maintain customers by correcting and taking over people’s underperformance. Is there really an investment here?

Not sure where anyone got the figure of $35K for the average salary in Guatemala. I had to hire several people and we paid about 6500QT or an average of less than $800 US dollars a month to start.

My friend, I completely agree. Sales was a main focus, whom were left with more than they could between trying to maintain customers with internal screw ups in our workforce and trying to gain new customers with any lack of support internally. Offshore was never an investment, it was the downhill of their operations. They never got involved enough to evaluate the reliability of the member of the team. Headquarters needs to take over any positions they can, and try to channel the results directly. No more in between q people that just disturb the workflow fluency.. I believe if they do they will financially lift the company as much as locally and further on they can focus internationally but for now, they should disregard investments and projects like these. People just care about milking the cow and clearly they have lacked delivery and work performance leading to customer loss and credit issues as they face today. Finance needs to get into the books and get rid of heads that have proven not to chip in on their company performance. Hopefully they can do this on time. They have great people in the company it is a matter of giving them the chance to take over.

In a world where time is the key measure for client opportunity cost, outsourcing highly knowledgeable , valuable and productive employees to low cost offshore persons was a bad idea. The work simply didn’t get done properly and there was no value to the BtB relationship with offshore persons. Also, Xerox has asked their sales people to be collection agents and that’s just plain wrong. Given the lack of investment on internal technology, it’s likely Xerox will be broken up and sold.

Stop addressing your benefits and focus on your company whom pays you those 35k. Read the stocks and credit positioning like s&p that has it on review for the next 10 days.. I’m glad ur focus on ur salary but u should u know the consequences this had brought by now..

The average Guatemalan employee may be $35k but they don't have another $30k in benefits load on top of that like a US employee does.

Let’s stop justifying cheap labor.. check the stocks, the direction and where the company is today to support the results of such investment. Quality was never met.

I would rather stick to one employee that has been around for so long than stick to 5 that charge Half of what that employee does. At the end of the day, business goes down to keeping your customers not losing them due to inefficient y of any sort of cheap labor. But you can only get that from commuted employees that understand actual company visions and numbers.

Well guess if cheap is what the company was going for it has met its purpose bringing down their name and performance let’s not mention losing customers and deals. Guess those 35k you perfectly calculated that they save up will never compare to the investment they had a guaranteed and reliable customer service, people whom proved to know what they did for so long could only guarantee when the company was even more worth than the stock price is has today. Thank you for input tho.

I felt the need to weigh in - and correct some very erroneous math - average Guatemala worker earns $35K per year - so, per MANY of the posts in this thread, are you saying ONE US employee costs the equivalent of 30 Guatemala employees? I think not - get your facts straight - and yes, although cheaper, it is not exponentially so -

Why should it be affected?

Believe me people know already about these performances, some even have issues understanding what they need to do and not only employees but project managers and management whom fail to deliver. Like I said earlier the result of cheap labor and self described “better skilled” employees as indicated below?, has led this company to spend in offshore programs instead of focusing in their local insfrastructures and people avoiding these unnecessary cuts on people that actually are worth the labor and future pensions. I got to the point my friend of seeing how sickening it has become to let fellow coworkers let go, while some have the nerve to celebrate they still made it through with a job ignoring where we stand nowadays as a company’. So sad, to see our organizational culture lacks of any sensitivity to empathize with people who were part of this company for so long knowledgeable enough to take over actual manager positions of people that currently have been around for a few years. Who is advising these people to keep going with this offshoring when expansion is not vital at this point for it, it is to maintain their infrastructure? They are not in that stage anymore they should work with locals and pull it through this crisis and stop focusing on incessant expansions of whomever keeps on bringing up projects like this, which completely should be written off the list for now. They really need people skilled enough to advice that these are not the right solutions for what they are facing right now and that what they need to focus on is their local sustainability.

Over the last three years my group laid off US employees and offshored to Guatemala accounting,finance and customer service jobs.The results have been nothing short

of disastrous.Nothing like going from

first to worst ...Management attitude was “make it work.”

You get what you pay for ...

Stick to local.. and watch closely for your offshore projects. Instead of losing people with 30 year old backgrounds that actually supported the company that long to make it a trustworthy brand. Maybe by taking over project managers they can downsize unnecessary programs like these and keep the necessary people around. Quality will never match up to cheap. As we all know by now.

Are we better or worse since offshoring jobs to Guatemala?

Obviously worse.

That answers anyone's question if cheap labor is equal.

I agree but the difference was, there weren’t additional costs generated in the workflow process and employees would deliver in a timely manner. What purpose does it have to have 5 people screwing up for the same pay of one is employee? Just saying.. as project manager seems delightful to replace one with five but how is it actually working out for the company without a question we can check the stock to reflect the reliability in their decisions and employees of opinions regarding previous interactions.

In my opinion, there are good and bad employees here in the US and I’m sure that’s the case in Guatemala as well and in other countries and so I think the answer question is cost related. We, as US based labor, are just to expensive for a dying corporation that failed to adjust. I would say 5 LatAm employees to get fired for every one here and at the end of the day someone has to support the operation. It makes more sense business wise to have more, lower cost workers that few super expensive ones.

@WCB9wR9-1zrm I agree. I got everything earlier but actual facts.. as you saw. I experienced it myself. It has nothing to do with racism or entitlement. It is based on work performance and results. I have had the hardest time communicating.. with these teams nonetheless some heads. That’s why I am not sure why communication here doesn’t seem key to some people, obviously it causes delays and additional costs by making others perform and correct instead.

Thank you for sharing your perspective my friend. Believe me, I would not have commented if I didn’t experience it myself. I also share your perspective yet as you can see I was called out of everything but the main focus. There are better options regarding project management, managers and people. Workflow is becoming delayed and it causes time and additional cost to have work redone over for others nonetheless training. Not sure what Xerox is saving by adding more people to the soup when at the end the workflow is being affected and it only takes time off peoples plates to correct it. I guess that once company officials notice how head managers and project managers fail to report acurrately deliver performance (like what we have experienced) they will make the proper cuts, as I indicated earlier somewhere there might be some lost communication or not any.. There are far more professional people and responsible employees within the company like you, that actually care about the job and not only try to milk the cow that could be given an opportunity to take charge instead in management positions due to experience and knowledge. It is sad to even take a look at the stock which is going downhill.. everyday. As well and as indicated below by a far much better skilled employee, I quote, and guess as a self entitled brat and a d.. like I was called earlier by this self entitled “better skilled and cheap” employee, we are being called out for not performing as well as they do for lower rate. Guess we can back up the contrary. Sad to see how organizational cultures like these where insults and degradation are used to portray superiority and arrogance once they feel confronted and threaten amongst actual work performance opinions. Once again, evidence of how quantity fails to ever meet quality. Xerox this is call to action. And blessings my friend, it is nice to know there are still people as ethical as you that actually work to pull through the job and don’t run around company activities. It is sickening to see how people lost their jobs in the news and amongst us we have people celebrating Christmas like we aren’t going through critical times. Sensitivity is no longer a virtue either nowadays.

My experience with Guatemalan support is not good. It’s not racism, I can assure you. It’s the reality that to replace strong tenured people in the US in a business that is internally complex, it takes a miracle to meet the same quality and output. I’ve worked with dozens of people in Guatamala. Perhaps one or two met or exceeded my needs.

Just to give some perspective... I’m an American. I’ve worked with six different individuals from Guatamala. The roles that they took required them to provide me with data. The Americans that previously held these positions were able to provide the day in a timely fashion, provide additional details as needed and answer questions about the data. Of the six individuals I worked with only one was able to consistently complete these tasks and she left after just over a year for a better job at another company. In the other cases, I had to pick up parts of their jobs in order to get the work done.

Just to make this clear, I even took the time to retrain Guatemalan coworkers who were in jobs that I had previous experience with and they were still either unable or unwilling to complete the work. So, while there are certainly some Guatamalans have skills that are as good or better than the Americans they replaced, my experience has been that the majority were less skilled and more averse to working overtime, leaving me to pick up the slack. To make it clear, I worked weekends and evenings to ensure that work that was supposed have been done by my Guatamalan coworkers was completed.

As a point of comparison, my experience with my Filipino colleagues has been far more positive. I have been asked to provide background on processes they have picked up to help them better understand what that are supposed to be doing. This information has been promptly and successfully integrated into their work. I have never been asked to do their work because they didn’t understand it or they didn’t feel it was their job or they didn’t feel they should be expected to work overtime.

@-1llf and have no doubt, they will get those jobs

They are being affected and they are at our southern border trying to hop the fence for some more of our jobs.

@-1zcx but that’s not Icahn. Every single large corporation is leaving the US. They find better labor at better prices. You see corporations are not charity house caring about you poor little entitled American. They mainly care about their bottom line. Being better at lower cost is a plus these days. Sorry it is just what it is.

"Better skilled"

...hahaha thank you for that laugh. Nope, we get what we pay for. Cheap labor = cheap results.

You're just another cog in the wheel of Icahn's money making machine and you'll be replaced when even cheaper labor is found elsewhere.

Peace and God helps us all! Enjoy ur weekend y’all!

Man people, ya’ll really need to check ur comments before u send em out. I’m out man..

Make sure to go over some pointers I got earlier.. and it they aren’t coming from any American.

Here we go again.. this company is American, and as so, don’t u think that at least the people in the head of this company should be able to “interact” fluently.. it’s beyond stereotyping my friend. It is addressed to company profiles that people can fill fills as Latin Americans we have plenty of people with great levels of English and Spanish let aside performance and experience.

The perception of Americans the world over is a sense of supreme and unearned entitlement by virtue of the generations that came before. Certainly this board does nothing to dispel that.

It amazing how a clean vocabulary would’ve made this users point much more valuable. I just don’t seem to understand how people with ethics of so many years have been thrown away over people whom consider themselves more “affordable” and so well articulated as one of the company’a best assets. Guess it proves how wrong it is.

@-1rpv your condescending tone is probably one of the reason we are getting laid off in larger quantities than those in Guatemala or other countries.

Wow.. impressive. Your vocabulary left no doubt u guys are much more valuable employees than anywhere else. ;) classy!

We are plain better in every single way. Cheaper, comparable or better skilled, not entitled brats and all in all a best investment for the company. We do support North American operations, and some European. We were also hit by previous layoff rounds so get your head out your a-- and don’t be such a d—ck

Ur right. Yet laying off people that easily does cause the company expenses. It’s just ironic to me how can they celebrate Xmas down there while having tons of people let go in the states. Let’s see how long it lasts.. to spend funds on activities instead of investing in better people.

Everything is less expensive there. You'd need to lay off 30 folks there to compensate for a single hiring in the USA