In a world where time is the key measure for client opportunity cost, outsourcing highly knowledgeable , valuable and productive employees to low cost offshore persons was a bad idea. The work simply didn’t get done properly and there was no value to the BtB relationship with offshore persons. Also, Xerox has asked their sales people to be collection agents and that’s just plain wrong. Given the lack of investment on internal technology, it’s likely Xerox will be broken up and sold.
Originally posted by @WCB9wR9-4unq.