So with the Workday system, you can work your way around the org chart to view the staffing of every club in the company. Someone decided to take a look at the staffing structure of the Sam's Club Now pilot store in Texas and it was pretty interesting
There is one club manager. There are two assistants. Both of which are titled Merchandising/Services ASM. There two leads, a Services Lead and a Merchandising Lead. There are a handful of "Merchandising Associates", "Services Associates", and a ,"Fresh Associate".
This is a small format club so obviously it does not provide all the departments and services of a normal club, but this seems extremely consolidated and it would be interesting to learn more of the daily operations in this club. Do "Services Associates" do click n pull, push carts, and work the door? Do merchandisers work wherever within the store? How does receiving work? I guess people could be given different roles for each day or period of time
I'm sure in this club they are testing more than just being cashierless. Maybe we would see this kind of role consolidation on the floor or front end in the upcoming year? The company is always saying to cross train associates, and there have been rumors of changes in the team lead structure.
This is all just speculation of course