So, let me see if I can figure out our CEO's logic: he said the layoffs were done not to cut costs but to improve customer experience. Majority of layoffs were done at CX, which is in charge of customer experience.
So he cut customer experience folks to improve customer experience. Makes sense.
It’s a total disgrace to hard working and poorly paid Cisco CX staff for their CX leader to be paid a $12M starting bonus !
All they want to save is $$$ to increase revenue per head, so that more bonus can be given to board.
Even in CX there are departments which are over saturated with people and departments where there is not enough workforce. There is a need to rebalance CX as an organisation and focus the expansion in the area of growth. So yes, while it sounds counterintuitive, it is done with the ultimate goal of helping CX.
to them i'm sure it does.