Any word if Sears continued the pathetic tradition of the "War Room"? You know.....that roomful of feckless executive in Hoffman that sit together on Thanksgiving to "resolve" Thanksgiving/ Black Friday issues live as they occur.
The 8 years I manned it you could bet on the same issues year after year....Missing doorbuster merchandise, prices loaded incorrectly, missing KitchenAid mixers, and the inevitable system wide crash of the POS system
Same problems every year. Nothing EVER fixed in anticipation of next year's event. Predictable as dirt, you could set your clock by each unresolved issue.
Your Sears management at its finest!