BNYM is the epitome of what is wrong in the world. Instead of growing with revenue, they cut employees to be "more efficient", or the easy way out to drive margins. Management is awful and can't manage their way out of a paper bag. The former Investor Services Group is a prime example. The management team are just puppets, knowing what they are doing is hurting people, but justify it, as long as it is not them. Someone should really take a long hard look at the work that is sent to India and the domestic use of temporary employees.
They hire temps to avoid having to pay benefits, which should not be legal. Especially when the number of temp employees is greater than full time. The quality of work has declined for several years as employees don't care, and why should they. The founding fathers of this organization would be ashamed of the management team and the poor decisions made that hurt so many employees, so that the management team can justify their exorbitant pay and bonuses.
Do you really believe the CEO deserves to make a salary exponentially greater than the people who actually make the company run? Good luck to BNYM's clients who want to maintain their own clients. Quality is not a focus, only the profit margin is a priority. You are just as bad if you continue your business with them.