Many people on here (or maybe it's just one person who posts often) bring up Services being sold off. I just don't see how that's possible. IBM sells "solutions" to their customers but what they actually produce is a patchwork of disjoint, non-integrated, complex hardware and software products and it's up to Services to use these products to build the actual "solution" that was sold to the customer. It's the equivalent of Home Depot selling their customers a beautiful sunroom addition to their house, but what actually shows up after the check is cut is a truckload of sheetrock, spackle, paint, window panes, and siding - this model only works if the package also includes a bunch of workers who know how to turn those materials into a sunroom. Services may be low margin if you look at them in isolation, but without them IBM can't really offer turn-key solutions.
Well said @Xi73eCj-4kac .