Has anyone else noticed in the broadcasts that Joe McFarland always says we are on a quest to be the “number 1 customer service retailer” I find that very interesting not the number 1 home improvement or number 1 construction or anything like that, just number 1 in customer service could it be perhaps that they know there is no possible way they could ever beat depot???
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Marvin is on track for Amazon to buy Lowes. They will use existing stores as satelite warehouses making 1 day and same day delivery a reality. I have heard that Bezos wants to expand sales with contractors.
Just like these great "as seen on TV" products which are usually junk. Words are meaningless. Customer service improvement because they give away the store whenever the customer complains!! Customers milk discounts from Lowe's because they know this strategy works.
Actually our “best” contractors are in the aisles stealing our installation customers.
How about this one; 4 out of 5 contractors prefer Home Depot to Lowes. The one that likes Lowes is usually down there bragging about how much money is spent or is going to spend once he gets going. Usually he wants a big discount as well.
Catch phrases aren’t usually proven. Like America’s best burger or leading dentists recommend. Number one customer service retailer, by who, what organization, customer group, survey said it? It’s most likely empty words. Never trust blindly.
That would explain the truck loads of gigantic number 1 foam hands headed to Vegas. You know the kind I’m talking about, usually see them at football games. Say now isn’t Lowes the official home improvement store of the NFL?
Now ask em "how?" Im a specialist, and am tasked 100% of my day away from my own fkkn station doing irp, cycle counts, covering other depts, you name it. Customers literally SCREAM in our store hoping for service.
Again. clueless corporate making claims.
Feels like a number 2 to me.
These guys are just a bunch a sh...t nose punks trying to play a grown-up's game.... Hope they all rot in hell with butt cancer
That was his exact catch phrase at JCPenney.
That’s because McFartland is full of BS!