Like others, I (and almost all other auditors) was laid off the end of May from QuEST M&R (specifically Enrollment/Recon/Billing/Collections/Consumer Services Tier 1/2/3.) The entire Corporate review program was eliminated as well as the IPR (Individual Processor Review) program. The manager and supervisor were also let go along with analysts, a higher level manager, and a director. Many other employees from other QuEST areas were also let go (hundreds.)
Lay offs had been rumored for some time, but our team had already been reduced by about 60% after the last lay off a couple years ago and we were being told we didn't have to worry...that the department was just "going through a transformation" and that we were "expected to have a positive attitude about it!" So, I think most of us were at least somewhat surprised. I was there for a decade (13 total years UHG experience) and other co-workers were there similar durations of time or even longer (one employee was there over 20 years and another over 25 years) These were not small numbers...about 167 attended just one of the HR "downsizing" WebEx meetings. This lay off reduced our specific team down to only 1 enrollment reviewer, 1 EGHP reviewer, 1 billing reviewer, and 1 analyst. The rest were canned like nothing.
To my knowledge, all or almost all of us always at least met expectations. When I specifically asked, I was told the layoffs were due to "a change in business direction" and "were not performance related." I was always a high producer (exceeded production), with 100% ATA quality, no auditor error overturns for many years, and impeccable attendance (hadn't had an unexcused absence in years.) Every year my annual review was an overall meets or exceeds expectations with no corrective action plans either. As another example, on my last review (and most others before that), my supervisor wrote that I "remained one of their best auditors." Like someone else mentioned, apparently that didn't matter!
It seems highly unethical to say the least that they are doing this to very hard-working, long-term employees (some have kids, home mortgages, chronic illnesses requiring frequent medical treatment from sitting on our asses all of the time, etc.) Meanwhile, the UNH stock price is skyrocketing as always, so the CEOs are raking it in. Was automation really needed to make even MORE money?? The entire time I've worked at UHG, it's been obvious the company is not ethical and only cares about more and more profit. However, things seem to be getting worse when they decide to automate the Quality Assurance department. All of us had years of actual production experience in the areas we audited. We were still routinely finding errors every single month, so it scares me to think how those are going to be found now, presumably by people with less experience or by an automation program. I heard Compliance will be doing some checks, but not all of the errors were compliance-related, but rather member-impact types of errors.
It would be so nice to work for a company that truly cares about it's workers, members, and has a conscience! I have not found another comparable job and will probably have to head to a temp agency soon despite having a solid employment history with UHG for the last decade. I've heard through the grapevine from a co-worker who is still there that the rest of them (on our team at least) may be let go the end of August, but that is just a rumor. Thanks UHG!!