Things are really unravelling. Don't be surprised if the whole parts and legacy warranty/agreement business implodes simply because the data warehouse stops working one fine day. Eddie probably wants to cut it on purpose anyway, because supporting 4,000 stores and products worth of lifetime agreements across decades is mission impossible, and it isn't turning out to be the asset he thought it was. Supporting the infrastructure behind it is a massive endeavor without much return. Who knows how many millions of homes could be left hung out to dry with appliances that can't be repaired.
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This guy might have known what he was talking about
Is it even really SHI anymore? When I left a few years ago more and more was being turned over to TCS (Tata consulting services)
The brain trust is probably planning to replace the warranty department with an iPhone app.
You'll see how well everything works when SHI inevitably crashes and burns, B2B purchasing breaks, and customer and accounting history is inaccessible. There's a reason Greg left.
Supporting 4000 stores and decades of warranties isn't mission impossible, it just requires money. Eddie doesn't want to spend that money, since he already had/has the money people paid into it.
He has made Sears reputation worse on one of the few aspects Sears still had a good-ish reputation. I mean people certainly weren't shopping there for price or selection, but I do believe many thought that a Sears warranty was worth the extra cost.
Class Action time if it does happen. The numbers are there.
My neighbors call local repair people now too. Even when they have a Sears warranty.
That's when they call me to repair the appliance. The local guy. F U Eddie, I mean that from the bottom of my hate