Thread regarding Xerox Corp. layoffs

Moved to federal procurement. In a needful position with Xeroxinsights. Compliance attestations known 2b false many bidders, Will judge fairly but knowing Legacy process does color an opinions specially right and globular missing my MPS associations and all that

Moved to a $12B institution and will absolutely not recommend Xerox!

Here’s a newsflash. The good people who left will not buy Xerox either when they work for real Tech innovators.

Lets not forget that the techs are berated for spending the appropriate amount of time and money servicing the equipment properly. Many have had theirs jobs threatened for doing what is required. Then we have the contests.........It seems the those running the show just can't believe that the technical service force just wants to do a good job as it in their nature and they don't need to be motivated by some silly "prize" system like the marketing \sales side. The concept of anyone doing a good job because they want to is beyond their grasp. This ridiculous game has driven away many a loyal customer as the equipment they good money for is allowed to fall apart to please the contest promoters.

About 20% of direct customers choose not to renew.

But most issues customers have techs are forbiddin to help with, else suffer horrible stats and thus take sh-- from managment. Cru changes, IT settings, drivers, etc. Get sent to 2nd level which is frankly a bad experience for the customer.

Most of my peers have moved on to medical equipment repair to not deal with sh-- for helping the customer.

The admin lady in high heels and manicured hands will not be changing the maintenance kit on her device and sales never went over CED so we end up with upset customers not knowing division of roles.

Not to mention sales will put equipment in places we can't physically service without hurting ourselves. Local management does not care