Bad News!!!
The entrepreneurial spirit of Global companies was simple.
Service delivery was lead by the local President, with local commitments.
Now all Global Service people/technicians report to regional Service VP's. This strategy didn't work for Xerox or any other manufacturer in the past.
My competitors will love this news, but my customers will not.
GIS success stories were a fabrication all along. Truth is GIS is a conglomeration of poorly managed commodity shops run by corrupt copier industry losers. The real numbers tell the truth, and the crooks at the top have reached the end of the line. For those with copier industry careers, wake up! You’re either too foolish, too lazy or too stupid to retrain for a relevant career. Get over it and move on!
You all are so easily triggered. I feel like I'm at a Beto rally.
"Sure, I guess everything could be outsourced to India, but that hasn't happened yet. As of today, all the folks who supported our customers a week ago are supporting them this week."
...working not for Xerox, but for an Indian firm.
Every journey starts with a single step. The question is, what journey does this step of outsourcing the analysts represent? And what's next--technical service?
Hey bro, as one of those people that just got badged to HCL that supports you (Sales), let me tell you that the amount of caring being spent to clean up the regular amount of sh-- that we see in these contracts and lease documents every day is about non-existent!! Good luck getting someone that has english as their second language to support you 1/10 as well as we did. We all know we are getting canned thanks to these f-heads at Xerox that ruined GIS. So no 'bro', we are more worried about finding another job versus this current one that will be gone soon.
You are in denial, if you believe nothing has changed for the customer. The billing being outsourced and the service teams going to a regional shared services approach is just the beginning. This is NOT what the customer signed up for when they chose your LOCAL core company!
Be honest with yourself and the customer Bro!!
Slow down bro! Sure, I guess everything could be outsourced to India, but that hasn't happened yet. As of today, all the folks who supported our customers a week ago are supporting them this week. I know the circumstances aren't ideal but let's not get ahead of ourselves. I'm one of those salespeople, and I'm not embarrassed to represent our company (at least not yet).
You must be one of those people who run out of the house screaming FIRE when someone lights a match.
Customers are going to be so screwed!
Service is regionalized and billing and customer support delivered & managed out of India. This can’t get any worse for our valued client. This is so hypocritical to what GIS stood for all these years!
Salespeople should be embarrassed to represent such a scam. They are now selling a nightmare to the customer.
Competitors in the Midwest are already running ads and taking shots at the old GIS companies using these outsourcing events as fodder. To them I say GREAT JOB! Shove this down icahn’s F’ing throat. Maybe it’ll knock off a few million off the quarterly numbers and give any company pause before purchasing this sh-- sandwich. Oh yea and by the way the reason that the fires were great was because of the finance and admin support provided to sales. Hey Potential buyers, you think that this will be the same case when supported out of India?! Good luck explaining to shareholders the depressed margins if you are stupid enough to buy the old GiS portion of XRX.