Thread regarding Lowe's Cos. layoffs

Stop installation entirely?!!

So layoff 1800 PSEs, all the coordinators, all the people in CPO, all the MSMs, have all the installers layoff 1/2 their workers, etc; just so you can be justified in your belief that it’s just too much trouble. Shut up. Think before you speak.

So, palsy, apparently you missed the part where I left Lowes. I will add you to the list of reasons why.

A--hole!

Cry me a river man. You lost out on 580 bucks but will probably make more than the store manager this year. Should we start a fund for you?

Lowe's should just get out of doing installations altogether!

All true. The effect of military discounts is huge on commissions too. We had a minimum margin of 32% to make commissions on windows. 15% off sale minus military discount yields 31.76%. So the company sales money by not paying me my money. (PSE only window from Atrium is used for example).

There is the highest number of PSE positions opened that I have ever seen in over 5 years. I am sure for this very reason of refunding a customer when there was no fault by the PSE. I had my SM refund $1,200.00 to my customer on a generator sale because it took the installer to long to install. Why not vendor debit the installer? My only saving grace was it was a sale over 90 days and I did not lose my commission. I watch my sales numbers like a hawk and if I see a refund I go and find out what it was for. If it was for customer satisfaction I call my MSM and he will call the SM. Lowe's policy, NO REFUNDS unless it was the mistake of the PSE.

I agree with the process. They exist but not only do they get circumvented by management but by Centralized Production Office. CPO has given more money away than any store team. I do not know the exact number but it's been multiple thousands in a certain area. Scary that people who make low wages decide 10's of thoudands a dollars decisions. Almost as smart as managing PSI jobs on dry erase boards!

It all come down to managers not knowing what the hell they are suppose to do.

There actually is a process in place where managers need to justify giving away money. They are suppose to process a transaction though a customer settlement account. Transactions over a certain amount require that a complaint worksheet be filled out, detailing why the money was given. Anything over $1000 is suppose to get approval from the Market Director prior to processing. Each month, every transaction done from the customer settlement accounts has to be justified to the store manager and market team.

However.... managers circumvent this by doing adjustments on the sale. The only time they should be touching that sale is if the product was damaged or if the labor was not performed at all and the PO has not been paid to the contractor. Taking it off the sale hides the issues in the margin line that is rarely looked into. There is a daily report that is suppose to be reviewed by the opening manager where certain adjustments require explanations, but again if it isn't actually being looked at then it will go unnoticed.

It all comes down to store managers and operations managers not having the skill set to run the business like a business. A truly successful store managers needs to have a good background in store operations, admin functions, etc. Instead, they throw people in the position that talk a good game, have a basic understanding of things, and know how to make a store look good on the surface.

Anyone that has dealt with this could give multiple stories just like this. Heard they wanted complaints down from 1700 to 200 by some unreal time frame. Really though, 1700 complaints equals less than 1 a store. Not too bad when some customers know one complaint gets them free stuff.

I was PSE coordinator for years and everything stated above is 100% accurate. Theres no system in place. Whoever walks in and complains gets refunded.

This is SALES period.. You guys get the c-ap end. I work in sales and the company always sides on the customer first and the company 2nd. You and your salary and commission isn't even a thought of Store Manager could care less about your commission. He's putting out a fire and for him 1500 is NOTHING on him. For you it's a killer. I am sure the store manager said hey measure correctly and this won't happen. It's total BS.

In my situation I can sell enough past my draw to make commision but if I have any cancellations within the first year of signing up a customer I get a chargeback. Why do I pay the price for issues that could be service related?? I sold 25K last month but had 5K in chargebacks so you beat your head against the wall only to end up not making money.

My advice get out of sales or find a company that won't hurt you.