Most changes at Xerox Direct occurred within 2018. So far this year, the focus of the changes has been centered around XBS. If you look on this message board 12 months ago, it was all about Direct changes and people retiring early because they were concerned their pensions wouldn't be available.
12 Months ago, Xerox Direct was a fledgling division of Xerox without a plan.
12 Months ago, XBS/GIS was the ONLY growing division of Xerox with industry-leading profit margins and dedicated staff.
Today, Xerox Direct is gone
Today, GIS is gone and XBS is the shell that remains.