Up to the club how they want it executed. It's a hot mess
8 replies (most recent on top)
Our club moved none of our associates to merch. We are member assist but are still pulling orders, doing curbside, and dispensing. Currently no one else is pulling orders. Can't wait for the weekday when one person comes in at 6 and there are 10 orders due every hour. Guess orders will be late all day!
Click n pull moved in to a merchandising role. The responsibility for picking orders now falls under the merchandising teams while carts is supposed to dispense orders.
Ours was told to do carts and carts was suppose to do fax and pull
Total chaos because they want the member assist to dispense and push f---ing carts. The member assist comes in looking like a hot mess and smells and wants this to be the last impression.
Our clubs click n pull associates were hired/transferred/moved (however you want to say it) to other areas of the store - 2 went to fresh and 1 to member support. We were not the ones who pulled orders yesterday. Actually no one pulled orders yesterday, until the first member came into the store and wanted his order. A team lead called random floor associates to do the job. They didn't know what they were doing. Some didn't even scan the orders in, just toss stuff in cooler/freezer, without proper member labels as to who got what.
Desk ended up scanning orders in.
Some members had to wait while associates ran around trying to gather stuff. And when someone did scan the merchandise in, lots of items were marked as "item not found."
On my way to the break room, I glanced into the Club Pick Up area. Lots of cross contamination. Chicken, sitting on top of lettuce bags. Produce boxed in laundry detergent boxes (how dumb can you get?) If members get sick from this, it's not on me. I was in fresh.
My club split our team into Assist and Merch
At our club some fall under the merchandiser head count