It is pathetic to watch the home office master plan unfold. They set out to cut all the long term staff and have been fairly successful in that goal. Too successful. Nobody knows how to do anything anymore or are too busy doing something else to be bothered and the longer term people who weren't displaced are all quitting. Further, nobody knows how to do the PTC job well enough to hire and train any more workers to replace the ones that are now leaving in large numbers. When they finally do hire some people they all call out or quit. Morale is in the toilet to the point that even the assistant managers openly complain when nobody else is around. The few people that are left are either in fear of losing their jobs or are actively applying for another one or both. Members have noticed the changes and are actively asking what the hell is going on at Sam's Club.
Everybody can see the writing on the wall. If you haven't got an exit strategy get one. And do it quickly. The Sam's Club Titanic is sinking and there aren't enough lifeboats to go around until management wakes up to the disaster they have crafted with their own incompetence.