1 being useless, 10 a IT guru level...
25 replies (most recent on top)
WFM is just starting to try to get it's sh– together. People with no training have had security credentials that would blow your mind if you only knew. In the past a person who worked at a cheese counter could get promoted to SSI and literally have admin credentials that would allow them access onto any system or computer in the company. File servers have just begun to be restructured. Computers will all be encrypted. The wild west of WFM IT past will be no more. If an STL wants access to something they are not supposed to have access to, they will be SOL. If a TL wants to print their pretty charts on a color printer then they will need to go to the SLAW computer. All stores will have the same systems. All job titles will be linked to security groups that control access. SSIs and in-store SSTL will be a thing of the past. If something can't be solved through phone support, a third party will be dispatched much like NCR techs handle the registers. You think you had it bad before.
A Whole Foods has always been a technology bottom feeder. Also, please know that JMac invented corporate trolling (altoid, harobed) so every time you see a screen addicted EC, RVP or RP just know they are not “working” unless you consider trolling this site and those like it “work.” It’s the sideshow. They choose to use their time blackballing dissidence instead of upgrading their systems as a means to stay in front of the competition. Been going on for at least 10 years. Dry is the dust that kicks up behind you when your in last place.
STSS here (lowest on the tech team totem pole). I know, Orchard Now s—s. It's amazing, every single time we get a "new" version of something, somehow all the useful and functional parts of the old system are lost, and the new one is always worse (Orchardnow, OnePlum, and r10 being good examples here). That said, the reason why you have to open a ticket when an STSS (formerly MSI) or SSI is standing next to you, is because CEN uses this to determine what work we are doing. This is BS, because this does not account for projects that CEN puts on us. These tickets basically determine if we get to backfill a position when someone leaves.
Also, unisys is garbage outside of pw resets, the whole thing with all scale tickets now going to retail support, who does not have enough support to get to these tickets in a timely manner, make for a truly frustrating experience for the stores. Don't get me started on FlexPrint. Cripes, I am sorry you all are disappointed by the tech team, but I do not blame you. Just please know that some of us are trying our best to help you guys. We aren't all useless.
IT = Information technology folks. No one asked you about produce.
"Where the hell is global help desk located? "
Level 1 calls to GHD go to a company called Unisys. According to glassdoor their average pay is $14/hr. It is an entry-level position. This started a couple years ago.
Some of the "software" that WFM uses daily are just spreadsheets with macros that some TM made out of frustration. Our company does not utilize its own data and there are still an insane amount of redundant tasks being run in separate the regions. Almost 2 years after Amazon bought us and our systems are still not all connected. This is why I do not think Amazon has a long term plan for the WFM brand. They are working on their own store model and when it is time, they will k–l off WFM and replace it with something modern with their own brand.
Florida region-1. They protect the bullies. Favoritism and nepotism, etc.
It is where amazon thrives rehaul all of it and replace with competent workers.
Where the hell is global help desk located?
Is it even in america?
The IT team in my region were great as people who were really trying to help the stores. The job they were able to do was sub par because the technology that WFM relies on is outdated. Instead of buying software that works, and comes with product support, WFM has always tried to design their own software and it always S—S. IRMA, OTS, Store Ops, etc....
Just like everything else that is rolled out.
FAIL. So tired of the complete incompetence that we have to deal with on a daily bases.
Rating-negative. A woman in my store takes 2 lunches and our tl let's her get away with it. She says she has to take a pill at 8:30 every morning, yet her 15 minute break usually last about 30+minutes. All on the clock
Negative- the ssi has to have A WORK ORDER to fix anything. Let me place an orchard ticket so the guy in an office 10 feet from the cs desk can look at the computer in two days..
Unreliable at best.
The batches are incomplete and usually you end up with sale items not on the batch report giving you a fail on you audit.
I give it a 3. When you call the GHD for most issues you are talking to an outsourced pool of low skill folks making less than 15/hr. If you are lucky, your call will get escalated to someone with experience. In-store support is spread very thin these days. MSIs have to cover a large area so hands-on issues go unresolved for days. A few SSIs are still in remote stores and are generally helpful.
I rate 0 because of the Amazon ownership there’s no more free left over pizza in the brake room
Terrible IT @ Whole Foods! I have not once been asked to turn it off and on again!
I gave the store a rating if 1 because you can't rate IT. You would need a negative number.
I rated the store because Information Tech no longer exists at WF. The software looks like it was developed back in the DOS days.
Lmao,the Comments...IT😂😂😂🤦♀️
IT stands for Information Technology
My Rating is -1 I worked from Wholefoods for 10 and i so glad I left. I think union at Wholefoods will never happen. But good luck trying
Quality of produce-1
Tm health and happiness-1
Leadership protecting their brown nosiers-10
Leadership believing their still going to have jobs next year-10
I have a lot of nostalgia for Whole Foods but the Whole Foods that I loved..no longer exsists.
Rating 1 . I loved WFM. Now I have no use for it. A lot of younger TMs treat customers like we are a waste of their time. I shop anywhere but WF. Plus there were so many product knowledgeable tms, but now all those people are gone.